Our Customer Reviews

  
 
 
 
  
 
Excellent4.771 reviews
 
4.7
 
Excellent71 reviews
 
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 Posted on Google  
 
  
 
 
 jonah Rasmussen 
 
28 August 2026
 
 
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This place is amazing! The best help ever! These guys are professional and experts in fireplace’s and accessories and chimneys.. They have walked me through everything and sold me top-of-the-line products at a fair price. I can’t say enough about my experience, buying my Chimney and stove at Malms! Hats off to these guys. I so much appreciate all of you.!!!!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lester Thornsberry 
 
22 May 2026
 
 
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Great guys. Lots of help.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Mangiantini 
 
30 April 2026
 
 
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+2
We’ve had the pleasure of working with Pete Orrfelt at Malm Fireplace across multiple home improvement projects, including remodels and new builds, and he consistently delivers exceptional service. Pete has a strong ability to recommend the right heating and fireplace solutions based on each project’s specific needs. He brings a creative, solutions-oriented approach and is always available to answer questions, address concerns, and support both our team and our clients throughout the process. We confidently refer all of our clients to Pete, knowing they will receive thoughtful guidance and top-tier service. He’s a reliable partner and a true professional in his field. Highly recommend.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jenna H 
 
3 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Can I give ten stars? I had spoken to two other local fireplace shops and was about to finalize an insert from one of them when I was recommended by family to check out Malm. I am so happy I did! I worked with Pete, but everyone I encountered in there was super helpful and friendly. The first store I went to had me thinking I needed the most expensive unit to get the look and heating I wanted. Pete took the time to ask about my home, (including size, aesthetic preferences, and even considered how frequently power outages occur in my area) and got me set up with a really reasonably priced, beautiful, efficient unit that was the best fit for me. No overselling or pressure at all. The unit is awesome and an even better fit for me than the one that was recommended from the other local store (that was over double the price, even during their annual sale). They also did a 'pre-burn' with the insert before I took it home so there wouldn't be any plasticy smell for the first few fires. Pete encouraged me on more than one occasion to check in for any question big or small I come cross with the unit down the road and diligently went over care instructions and maintenance, so the unit lasts me a long time. It felt like working with a trusted neighbor or friend, which was invaluable as a single female homeowner taking on a project like this without a ton of knowledge in this department. Thanks Pete, and everyone over at Malm for all of your help and doing what you do so well, and so kindly!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Super Sweeps 
 
5 February 2026
 
 
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Knowledgeable staff good people
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 gheumann 
 
3 February 2026
 
 
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+0
I just replaced a 20 year old propane fireplace with a new one. I chose Malm because 2 years before, as the old one was dying, I went there and was given excellent advice on how to prolong its life, without being pressured to buy something new. So this year we finally bit the bullet and replaced the old one. Not only am I happy with it, the entire transaction was just easy. Pete took really good care of me, communicated really well (lots of emails in addition to the face time) and everyone there seems friendly and happy to help. We used an installer/contractor recommended by Malm (SCB Builders)  and THEY were excellent too - they work with Malm all the time. I'm sure they weren't the cheapest but they gave me the confidence that the job would be done right, and fast - and that was in fact the result of working with them. Plus, Malm sponsors Rockabilly Roadhouse show on KRSH so I hear their ads all the time. Extra credit for that! :)
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Todd Guidi 
 
21 December 2025
 
 
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This is my second time using their services. The first time was 10 years ago,  and I was satisfied,  but this time I was even more satisfied! The glass on my stove broke, so I decided to bring it back. After picking it up, I was taken back by how detailed their work was. The new glass and most importantly the new seals were absolutely perfect! After reinstalling it on the stove, I found out after the first night of use that it far exceeded my expectations. My wood use had dropped by 50%! Like the first time I expected about 30 to 35 % better efficiency,  but this time I could barely contain myself. Again, the new seals proved how efficient my stove should be. It's going to be a warm and comfortable winter... Thanks team!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 mark godley 
 
1 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Remember when you could trust a retailer to consult on product to meet your needs, be patient as you ask questions to get educated, guide you to a solution focused on your budget and needs?  And after you buy from them, they continue to educate and guide you over the lifecycle of your ownership?  Well if you are looking to buy an insert or pellet stove or similar fireplace product, you can't get better than Malm!  I first bought a Quadrafire Santa Fe pellet stove from Pete at Malm 8 years ago.  Over that period, the product has been a complete workhorse...it just works and works and works.  3x in 8 years I had something funky going on and Pete was able to diagnose over the phone what was amiss and got me back up and running.  I've been so impressed with Malm and the Quadrafire Santa Fe...I just bought a second one.  It is so fantastic to bump into people who exemplify customer service and value long term customer relationships.  These folks are the real deal that stand behind their products.  Just call them or stop by.  You won't regret it.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ellen Segale 
 
9 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
 
We purchased our first pellet stove (Quadra-Fire Santa Fe model) at Malm and we're absolutely thrilled with it. The service we received was excellent and all of our questions were answered. No pushy sales tactics, just the information we needed so we could make an informed decision. I highly recommend Malm for those who want excellent service and a knowledgeable staff!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Derek Johnson 
 
17 February 2025
 
 
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Fantastic customer service and knowledgeable staff.  A++
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Olga Clark 
 
10 November 2024
 
 
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+6
I have had a great experience with this place! Very intelligent and knowledgeable team! Thank you for your help!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jake Cutri 
 
19 February 2024
 
 
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Hands down some of the best customer service I've ever received! The whole team is very knowledgeable and very helpful. Plain and simple. This is the best shop in the Santa Rosa area!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nature Boy 
 
8 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
 
These gentlemen are so helpful and honest and honestly it was very refreshing to be in a local store with knowledgeable and friendly men who took time to explain the logistics of stoves sizes insulation codes repair upgrades I mean they know it all. They're long time locals of Sonoma county and they take pride in their work. They're the first people I reference when it comes to this stuff.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jake Scheideman 
 
31 October 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Absolutely fantastic support and customer service. Jerrett has been so helpful to troubleshoot some stove issues - couldnt recommend them enough. Friendly customer service is hard to find. So grateful for them.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Annette Leroux 
 
22 September 2023
 
 
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Everything you need, deeply knowledgeable and helpful, great folks in there. So glad we shopped until we found them. And there’s a cute dog!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ken S 
 
9 August 2023
 
 
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Great place and people lo ng time friends
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sharron Fisher 
 
6 May 2023
 
 
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Pete, the Manager, responded swiftly to my inquiry and went above and beyond to help me find a solution to the rather challenging project of fixing my fireplace-style space heater.   Great customer service!  Highly recommended.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tina Jones 
 
27 April 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Malm fireplace is a great place .The people there are great and owner Ken Crownover is always helping ❤
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 THE GLASS MAN 
 
5 February 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
If you got fireplace needs this is the place to go
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Garrett Adair 
 
4 November 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
 
My wife and I went in to their shop because our gas fire stove was not working. They were super kind and give a support that we weren't expecting when they sent someone to actually fix our unit by recommendation. And the problem got resolved the same day. With one of the recommendations whose name is Jim B. Not only did they not try to upsell us but solved our problem for free and was very knowledgeable and caring towards your situation. I saw they had nice products but didn't try to upsell us just because we didn't know how to fix our current stove. But sure does if we did need there Services they were available and did have things in stock they did a great job fixing our situation today and I would recommend them based off their honesty kindness knowledgeability of the products they sell and the people they know in the community who can help and or provide with new product thanks guys good job.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 patric oneill 
 
1 November 2022
 
 
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found what I wanted and needed at a fair price. Thanks Ken
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gail Fadenrecht 
 
31 August 2022
 
 
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Wonderful local business which believes in its products and has been around for decades!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ryan r 
 
25 May 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Purchased a gas insert here. They where very knowledgeable and helpful in helping us finding exactly what we wanted.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard Iribarne 
 
5 March 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
 
If you want to learn about inserted fire log systems this is the place. Pete gave us a great tutorial on how everything works, no pressure salesman. As soon as we get inspected we're ready to go.
  
 
 
 
 
 
 
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