EXCELLENT  
  
 Based on 71 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 jonah Rasmussen 
 
28 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
This place is amazing! The best help ever! These guys are professional and experts in fireplace’s and accessories and chimneys.. They have walked me through everything and sold me top-of-the-line products at a fair price. I can’t say enough about my experience, buying my Chimney and stove at Malms! Hats off to these guys. I so much appreciate all of you.!!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lester Thornsberry 
 
22 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Great guys. Lots of help.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Mangiantini 
 
30 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+2
We’ve had the pleasure of working with Pete Orrfelt at Malm Fireplace across multiple home improvement projects, including remodels and new builds, and he consistently delivers exceptional service. Pete has a strong ability to recommend the right heating and fireplace solutions based on each project’s specific needs. He brings a creative, solutions-oriented approach and is always available to answer questions, address concerns, and support both our team and our clients throughout the process. We confidently refer all of our clients to Pete, knowing they will receive thoughtful guidance and top-tier service. He’s a reliable partner and a true professional in his field. Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jenna H 
 
3 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Can I give ten stars? I had spoken to two other local fireplace shops and was about to finalize an insert from one of them when I was recommended by family to check out Malm. I am so happy I did! I worked with Pete, but everyone I encountered in there was super helpful and friendly. The first store I went to had me thinking I needed the most expensive unit to get the look and heating I wanted. Pete took the time to ask about my home, (including size, aesthetic preferences, and even considered how frequently power outages occur in my area) and got me set up with a really reasonably priced, beautiful, efficient unit that was the best fit for me. No overselling or pressure at all. The unit is awesome and an even better fit for me than the one that was recommended from the other local store (that was over double the price, even during their annual sale). They also did a 'pre-burn' with the insert before I took it home so there wouldn't be any plasticy smell for the first few fires. Pete encouraged me on more than one occasion to check in for any question big or small I come cross with the unit down the road and diligently went over care instructions and maintenance, so the unit lasts me a long time. It felt like working with a trusted neighbor or friend, which was invaluable as a single female homeowner taking on a project like this without a ton of knowledge in this department. Thanks Pete, and everyone over at Malm for all of your help and doing what you do so well, and so kindly!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Super Sweeps 
 
5 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Knowledgeable staff good people
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 gheumann 
 
3 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
I just replaced a 20 year old propane fireplace with a new one. I chose Malm because 2 years before, as the old one was dying, I went there and was given excellent advice on how to prolong its life, without being pressured to buy something new. So this year we finally bit the bullet and replaced the old one. Not only am I happy with it, the entire transaction was just easy. Pete took really good care of me, communicated really well (lots of emails in addition to the face time) and everyone there seems friendly and happy to help. We used an installer/contractor recommended by Malm (SCB Builders)  and THEY were excellent too - they work with Malm all the time. I'm sure they weren't the cheapest but they gave me the confidence that the job would be done right, and fast - and that was in fact the result of working with them. Plus, Malm sponsors Rockabilly Roadhouse show on KRSH so I hear their ads all the time. Extra credit for that! :)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Todd Guidi 
 
21 December 2025
 
 
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This is my second time using their services. The first time was 10 years ago,  and I was satisfied,  but this time I was even more satisfied! The glass on my stove broke, so I decided to bring it back. After picking it up, I was taken back by how detailed their work was. The new glass and most importantly the new seals were absolutely perfect! After reinstalling it on the stove, I found out after the first night of use that it far exceeded my expectations. My wood use had dropped by 50%! Like the first time I expected about 30 to 35 % better efficiency,  but this time I could barely contain myself. Again, the new seals proved how efficient my stove should be. It's going to be a warm and comfortable winter... Thanks team!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 mark godley 
 
1 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Remember when you could trust a retailer to consult on product to meet your needs, be patient as you ask questions to get educated, guide you to a solution focused on your budget and needs?  And after you buy from them, they continue to educate and guide you over the lifecycle of your ownership?  Well if you are looking to buy an insert or pellet stove or similar fireplace product, you can't get better than Malm!  I first bought a Quadrafire Santa Fe pellet stove from Pete at Malm 8 years ago.  Over that period, the product has been a complete workhorse...it just works and works and works.  3x in 8 years I had something funky going on and Pete was able to diagnose over the phone what was amiss and got me back up and running.  I've been so impressed with Malm and the Quadrafire Santa Fe...I just bought a second one.  It is so fantastic to bump into people who exemplify customer service and value long term customer relationships.  These folks are the real deal that stand behind their products.  Just call them or stop by.  You won't regret it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ellen Segale 
 
9 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We purchased our first pellet stove (Quadra-Fire Santa Fe model) at Malm and we're absolutely thrilled with it. The service we received was excellent and all of our questions were answered. No pushy sales tactics, just the information we needed so we could make an informed decision. I highly recommend Malm for those who want excellent service and a knowledgeable staff!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Derek Johnson 
 
17 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic customer service and knowledgeable staff.  A++